Bible Buddy
Login

Refunds Policy

Last updated: 30 April 2026

This Refund Policy explains when refunds may be available for purchases made through Bible Buddy. It should be read alongside our Terms of Service.

Where applicable law provides additional rights, those rights will always apply.

1. Overview

Bible Buddy is a digital subscription service that provides immediate access to features, content, and AI-powered interactions.

As a result:

  • Purchases are generally non-refundable
  • Access is granted immediately upon payment
  • Refunds are only provided in limited and clearly defined circumstances

This ensures fairness across all users and allows us to maintain a consistent and reliable service.

2. Subscriptions and Billing

2.1 Cancellation

You can cancel your subscription at any time via your account or billing portal.

  • Cancellation stops future billing
  • Your access continues until the end of the current billing period
  • No refunds are provided for unused time

This is standard for subscription services and ensures predictable billing.

2.2 Renewals

Subscriptions renew automatically unless cancelled before the renewal date.

  • You are responsible for cancelling before renewal
  • Charges after renewal are considered valid and non-refundable

2.3 Trials (if applicable)

If a free trial is offered:

  • You will not be charged until the trial ends
  • Once billing begins, the subscription is treated as a normal paid plan

3. Credits and Usage

Bible Buddy may include usage-based features such as credits.

  • Credits are consumed when features are used
  • Used credits are non-refundable
  • Unused credits have no cash value unless required by law

This aligns with how the service is delivered and consumed in real time.

4. Statutory Consumer Rights

Depending on your location, you may have a legal right to cancel and receive a refund within a specified period, commonly 7-14 days.

However, for digital services, this right may not apply once you have:

  • Accessed the service, or
  • Begun using paid features

Where these rights apply, they override this policy.

5. When Refunds May Be Provided

We may issue a refund in the following limited situations:

5.1 Technical Failure

Where:

  • A material and persistent issue prevents access to core functionality
  • The issue is verified by our team
  • The issue cannot be resolved within a reasonable timeframe

5.2 Billing Errors

Where:

  • You were charged incorrectly
  • You were billed more than once for the same transaction
  • A charge occurred after a valid cancellation

5.3 Exceptional Circumstances

In rare cases, we may provide a refund where it is clearly fair and reasonable to do so. These cases are assessed individually and are not guaranteed.

6. When Refunds Will Not Be Provided

Refunds will not be issued for:

  • Change of mind after purchase
  • Not using the service
  • Dissatisfaction with AI responses or persona behaviour
  • Failure to cancel before renewal
  • Minor bugs or temporary service interruptions
  • Issues caused by user environment, including device, browser, or network
  • Violations of the Terms of Service

This is important: Bible Buddy is a live, interactive service, not a static product. Use is considered delivery.

7. Chargebacks and Payment Disputes

If you initiate a chargeback or dispute:

  • Your access may be suspended or terminated
  • We may provide transaction and usage records to the payment provider

Before raising a dispute, we strongly encourage contacting support so we can resolve the issue directly.

8. How to Request a Refund

To request a refund, contact support with:

  • Your account email
  • Transaction details
  • A clear description of the issue

Requests should be made:

  • Within 14 days of the transaction, unless local law provides otherwise.

9. Refund Processing

If approved:

  • Refunds are issued to the original payment method
  • Processing times depend on your payment provider
  • Access to paid features may be revoked immediately

10. Policy Updates

We may update this policy from time to time.

  • The version in effect at the time of purchase applies to that transaction

Bible Buddy is built as a long-term, trust-based service, not a one-time purchase. We aim to be fair and reasonable, while maintaining clear and consistent boundaries for all users.